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Terms of Service

Last Updated: April 3, 2026

By using our website and services, you agree to these Terms of Service. Please read them carefully. If you do not agree, please do not use our services.

Agreement to Terms

By accessing or using the services provided by Friendly City Print Shop ("we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions, you may not access our services.

These Terms constitute a legally binding agreement between you and Friendly City Print Shop regarding your use of our website, products, and services. Please read these Terms carefully before using our services.

Our Services

Friendly City Print Shop provides custom printing and design services, including but not limited to:

- Wedding invitations and stationery

  • Business cards and corporate materials
  • Event invitations and programs
  • Marketing materials (brochures, flyers, postcards)
  • Custom design services
  • Digital address collection services
  • Envelope addressing and mailing services

All services are subject to availability and our current production schedule. We reserve the right to modify, suspend, or discontinue any service at any time.

Orders and Payment

**Quotes and Pricing:** All prices are quoted in US Dollars. Quotes are valid for 30 days unless otherwise specified. Final pricing may vary based on project specifications, quantity, and materials selected.

**Payment Terms:**

  • A 50% deposit is required to begin work on all custom orders
  • Balance is due upon completion, before delivery or shipment
  • We accept cash, checks, and major credit cards
  • Returned checks are subject to a $35 fee

**Order Changes:** Changes to orders after production has begun may incur additional charges. We will communicate any additional costs before proceeding with changes.

**Cancellation:**

  • Orders cancelled before design work begins: Full refund minus any processing fees
  • Orders cancelled after design work begins: 50% refund
  • Orders cancelled after printing has begun: No refund

Design Services and Intellectual Property

**Our Designs:** All designs created by Friendly City Print Shop remain our intellectual property until final payment is received. Upon full payment, you receive a license to use the designs for the intended purpose.

**Your Content:** You retain ownership of any content, images, or materials you provide to us. By providing content, you represent that:

  • You own or have the rights to use all provided materials
  • The content does not infringe on any third-party rights
  • The content complies with all applicable laws

**Revisions:** Our design packages include a specified number of revisions. Additional revisions beyond the included amount will be billed at our standard hourly design rate.

**Design Approval:** You are responsible for reviewing and approving all proofs before production. We are not responsible for errors in approved proofs.

Production and Delivery

**Turnaround Times:** Standard turnaround is 5-7 business days after final proof approval. Rush orders may be available for an additional fee. Estimated delivery dates are not guaranteed and may be affected by factors outside our control.

**Shipping:**

  • We ship via USPS, UPS, and FedEx
  • Shipping costs are the responsibility of the customer
  • Risk of loss passes to you upon delivery to the carrier
  • We are not responsible for delays caused by shipping carriers

**Local Pickup:** Orders are available for pickup during our business hours. Please bring your order confirmation and a valid ID.

**Color Variations:** Colors may vary between digital proofs and final printed products due to monitor calibration, paper stock, and printing process differences. We are not responsible for color variations within industry-standard tolerances.

Quality Guarantee

We stand behind the quality of our work. If you are not satisfied with your order:

**Defects and Errors:**

  • Notify us within 7 days of receipt
  • Provide photos of the defect or error
  • We will reprint or refund at our discretion

**Exceptions:** Our quality guarantee does not cover:

  • Errors in customer-provided content
  • Damage caused by shipping carriers (file a claim with the carrier)
  • Normal color variations within industry standards
  • Customer-approved proofs

**Reprints:** If a reprint is necessary due to our error, we will cover the cost of reprinting and standard shipping. Rush fees may apply if expedited turnaround is requested.

Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

**Address Collection Service:** When using our digital address collection service:

  • You are responsible for ensuring you have consent to collect addresses from your guests
  • We store address data securely and do not use it for marketing purposes
  • You may request deletion of address data at any time
  • Address data is retained according to our data retention policy

Prohibited Uses

You agree not to use our services to create, print, or distribute content that:

- Is illegal, fraudulent, or deceptive

  • Infringes on intellectual property rights
  • Contains hate speech, threats, or harassment
  • Is defamatory or libelous
  • Contains obscene or pornographic material
  • Violates any applicable laws or regulations

We reserve the right to refuse service to anyone for any reason, including but not limited to violations of these Terms.

Limitation of Liability

To the maximum extent permitted by law:

- We are not liable for any indirect, incidental, special, consequential, or punitive damages

  • Our total liability for any claim shall not exceed the amount you paid for the specific order in question
  • We are not responsible for delays or failures caused by circumstances beyond our control

You agree to indemnify and hold harmless Friendly City Print Shop and its employees from any claims arising from your use of our services or violation of these Terms.

Dispute Resolution

**Governing Law:** These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles.

**Dispute Process:** In the event of a dispute, we encourage you to contact us first to seek an informal resolution. Most issues can be resolved through open communication.

**Mediation:** If informal resolution is unsuccessful, parties agree to attempt mediation before pursuing litigation. Mediation will be conducted in Cambria County, Pennsylvania.

**Class Action Waiver:** You agree that any proceedings will be conducted only on an individual basis and not as a class action or representative action.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the revised Terms.

We will notify customers of significant changes via email or a prominent notice on our website. It is your responsibility to review these Terms periodically.

Contact Information

If you have questions about these Terms of Service, please contact us:

**Friendly City Print Shop**

  • Email: hello@friendlycityprintshop.com
  • Phone: (814) 555-0123
  • Address: 123 Main Street, Johnstown, PA 15901
  • Business Hours: Monday-Friday 9am-5pm, Saturday 10am-2pm