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Privacy Policy

Last Updated: April 3, 2026

Introduction

Friendly City Print Shop ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We operate from Johnstown, Pennsylvania, and serve customers primarily in the United States. By accessing our website or using our services, you agree to the terms of this Privacy Policy.

Information We Collect

We collect several types of information from and about users of our website and services:

**Personal Information You Provide:**

  • Name, email address, and phone number (via contact forms)
  • Mailing addresses (via address submission forms)
  • Event details and preferences
  • Design preferences and project specifications
  • Payment information (handled securely by our payment processors)

**Automatically Collected Information:**

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on our site
  • Referring website addresses
  • Usage patterns and preferences

**Cookie and Tracking Technologies:** We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

How We Use Your Information

We use the information we collect for various purposes, including:

**To Provide Our Services:**

  • Process and fulfill your printing orders
  • Communicate about your project status
  • Manage address collection for your events
  • Deliver finished products to you

**To Improve Our Business:**

  • Analyze usage patterns to improve our website
  • Develop new products and services
  • Understand customer preferences
  • Troubleshoot technical issues

**To Communicate With You:**

  • Send order confirmations and updates
  • Respond to your inquiries and requests
  • Send marketing communications (with your consent)
  • Provide customer support

**For Legal and Security Purposes:**

  • Comply with legal obligations
  • Protect our rights and property
  • Prevent fraud and abuse
  • Ensure the security of our services

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

**Service Providers:** We employ third-party companies and individuals to facilitate our services, including:

  • Supabase (database and authentication services)
  • Resend (email delivery services)
  • Payment processors
  • Shipping and delivery partners

These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

**Legal Requirements:** We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

**Business Transfers:** If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as a business asset.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information:

- Encryption of data in transit using SSL/TLS

  • Secure database storage with Supabase
  • Row-level security policies limiting data access
  • Regular security assessments
  • Staff training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it:

- Active customer data: Retained while you maintain an active relationship with us

  • Completed project data: Retained for 2 years for warranty and support purposes
  • Marketing data: Retained until you opt out or request deletion
  • Address submission data: Retained according to event lifecycle (archived events subject to retention review)

You may request deletion of your personal information at any time by contacting us. We will comply with such requests unless we are required by law to retain the information.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

**For All Users:**

  • Access: Request a copy of your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Opt-out: Unsubscribe from marketing communications

**For California Residents (CCPA):**

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed (we do not sell)
  • Right to opt-out of sale of personal information
  • Right to non-discrimination for exercising privacy rights

**For EU Residents (GDPR):**

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing

To exercise these rights, please contact us using the information provided below.

Children's Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so we can take necessary actions.

Third-Party Links

Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

**Friendly City Print Shop**

  • Email: hello@friendlycityprintshop.com
  • Phone: (814) 555-0123
  • Address: 123 Main Street, Johnstown, PA 15901

We will respond to your inquiry within 2 business days.